‘Why are you doing this two days before Christmas?’ was Craig’s first question when he replied to our email enquiry on December 23rd 2010.
I answered because, with this ‘Beast from the East’, I hadn’t seen a customer for nearly three months here in the North East, but they were still golfing down in the South West and other parts of the UK! Secondly, I wanted someone who could help, guide, teach and train us, and who was local enough to come and show us how to do things. As a Golf Professional at a busy Club, my strengths lie there.
Our relationship with Craig started there. He rang us, came to see us and took the time to understand what we actually wanted. That was important to us. Other companies we enquired with emailed us back and ‘told us’ what we should do.
Our brief was to create a clean, unfussy site that made us look a lot bigger than we were, and he certainly did that.
That approach has continued ever since. Craig has helped us maintain, update and improve the site, while continually advising us on new ideas, technology and opportunities. He has always taken the time to understand what we are trying to achieve before advising us on the best way forward.
We now have many more skills ourselves and are still learning more. You cannot afford to stand still or you will get left behind in this incredibly fast-moving business.
Along the way, Craig also helped us rebrand our logo and image to be crisper and more up to date. He has also helped us with the integration and management of our social media channels and advertising.
I can’t recommend Craig highly enough. He is a man of many talents, but what has really stood out for us is his ability to understand what we need, explain the options and then provide the technical expertise to make it happen.
Employing Craig as our technical consultant was definitely one of our better decisions.